Appeals and complaints
independent review
Collegial body System «SURIUN» for review appeals and complaints participants, users and other stakeholders parties.
Purpose Committee
Appeals and Complaints Committee carries out review received appeals and makes decisions by results their review.
Review
Timely review appeals and complaints.
Decisions
Decision-making by results review.
Information
Information stakeholders parties about adopted decision.
Control
Control timely implementation assignments in accordance with decisions Committee.
Interaction with Central body
Appeals and complaints are received in Central Body System, after what is formed personal composition Committee for their review.
Rights, duties, functions and regulation work Committee are established in regulatory document System.
Regulatory basis
RDS.1.05 «Regulation about Committee by appeals and complaints».
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