Appeals
procedure submission and review
Procedure submission and review appeals and complaints in System «SURIUN», including grounds appeals and established deadlines.
What issues are reviewed
- violations by Central Body personnel, including personnel engaged on a contractual basis, of established procedures and competence recognition and confirmation rules;
- conduct and impartiality of Central Body personnel, including personnel engaged on a contractual basis;
- disputes between certification bodies, training centers, competence recognition experts, auditors, technical experts and the Central Body;
- complaints about System users and participants submitted by System users, supervisory authorities or other interested parties.
Submission deadline
An appeal and/or complaint must be submitted to the Central Body of the SURIUN System no later than two months after the relevant decision is made or the disputed matter giving rise to the submission occurs.
Up to 2 months
Time limit for submitting an appeal and/or complaint.
Registration
When a complaint is accepted for review, the Central Body forms the Committee membership.
Review
The Appeals and Complaints Committee makes a decision within 2 months from registration.
Regulatory basis
The procedure for reviewing appeals and complaints is established by RDS.1.05 “Regulation on the Appeals and Complaints Committee”.
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